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Privacy Policy

Last Updated: June 2026

1. INTRODUCTION

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Day Spring Safaris ("Day Spring", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our guests, clients, partners, suppliers, website visitors, and stakeholders.

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This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal information when you engage with Day Spring Safaris, visit our website, communicate with us, make bookings, participate in our experiences, or use any of our services.

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By accessing our website or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

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2. SCOPE OF THIS POLICY

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This Privacy Policy applies to all Day Spring Safaris services, platforms, products, programmes, and affiliated offerings, including but not limited to:

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  • Travel planning and destination advisory services

  • Day Spring Journeys

  • Safari and tour experiences

  • Multi-country travel corridors and cross-border journeys

  • Accommodation and hospitality services, including Edge of Dawn Stays

  • Airport transfers and mobility services

  • Vehicle hire coordination and transport logistics

  • Corporate travel, MICE, conferences, meetings, and events

  • Cultural and community-based tourism experiences

  • Educational and youth travel programmes

  • Membership, loyalty, and legacy programmes

  • E-commerce, gifting, and curated retail platforms

  • Digital content, newsletters, and marketing communications

  • Future Day Spring Safaris subsidiaries, affiliated brands, and service platforms

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3. LEGAL AND REGULATORY FRAMEWORK

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Day Spring Safaris operates across Southern Africa and serves domestic, regional, and international travelers. We are committed to processing personal information responsibly and in accordance with applicable laws and recognized privacy principles.

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Depending on the nature of the services provided and the jurisdictions involved, our privacy practices may be informed by:

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Namibia

  • Constitution of the Republic of Namibia

  • Electronic Transactions Act, 2019

  • Communications Act, 2009

  • Applicable tourism, consumer protection, and commercial legislation

  • Future data protection and privacy legislation as enacted

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South Africa

  • Protection of Personal Information Act (POPIA)

  • Consumer Protection Act

  • Electronic Communications and Transactions Act

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Botswana

  • Data Protection Act

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Zimbabwe

  • Cyber and Data Protection Act

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Zambia

  • Data Protection Act

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International Visitors

Where appropriate, Day Spring Safaris seeks to align its practices with internationally recognized privacy principles, including those reflected in the General Data Protection Regulation (GDPR) and comparable international standards.

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4. INFORMATION WE COLLECT

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We may collect information directly from you, from authorized third parties, from travel partners, or automatically through your interaction with our website and digital platforms.

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Personal Information

This may include:

  • Full name

  • Date of birth

  • Nationality

  • Passport information

  • Identification details where legally required

  • Gender (where relevant)

  • Emergency contact information

  • Photographs voluntarily provided

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Contact Information

  • Email address

  • Telephone number

  • Mobile number

  • Residential address

  • Postal address

  • Country of residence

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Travel and Booking Information

  • Travel dates

  • Flight details

  • Accommodation preferences

  • Safari preferences

  • Excursion selections

  • Dietary requirements

  • Accessibility requirements

  • Special requests

  • Guest information

  • Travel companion details

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Accommodation Information

For Edge of Dawn Stays and related hospitality services:

  • Reservation details

  • Check-in and check-out information

  • Guest registration records

  • Long-stay requirements

  • Property preferences

  • Hospitality service requests

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Mobility and Transport Information

For Day Spring Mobility and transfer services:

  • Pick-up locations

  • Drop-off locations

  • Travel schedules

  • Passenger information

  • Route planning details

  • Vehicle preferences

  • Driver coordination requirements

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Corporate and Event Information

For conferences, meetings, incentives, exhibitions, educational tours, and events:

  • Organization details

  • Delegate information

  • Attendance records

  • Event participation information

  • Travel logistics requirements

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Financial Information

  • Billing information

  • Invoicing information

  • Payment confirmations

  • Transaction records

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Day Spring Safaris does not intentionally store complete payment card information unless processed through secure and authorized payment systems.

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Technical Information

When visiting our website we may collect:

  • IP address

  • Device information

  • Browser type

  • Operating system

  • Website activity information

  • Pages visited

  • Referral sources

  • Geographic location data where permitted

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5. SPECIAL CATEGORIES OF INFORMATION

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Certain journeys, safaris, activities, or accommodations may require limited collection of information relating to:

  • Medical conditions relevant to travel safety

  • Dietary requirements

  • Accessibility requirements

  • Emergency medical considerations

  • Mobility limitations

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Such information is collected only where necessary for guest safety, operational delivery, or legal compliance.

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6. HOW WE USE YOUR INFORMATION

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We may use personal information to:

Deliver Services

  • Process enquiries

  • Design travel itineraries

  • Manage bookings

  • Coordinate accommodation

  • Arrange transport

  • Facilitate activities and excursions

  • Deliver tourism experiences

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Operate Day Spring Journeys

  • Develop customized travel experiences

  • Coordinate regional and cross-border travel

  • Facilitate destination planning

  • Support travel logistics

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Manage Edge of Dawn Stays

  • Confirm reservations

  • Coordinate guest arrivals

  • Facilitate hospitality services

  • Manage guest support

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Manage Mobility Services

  • Coordinate airport transfers

  • Arrange transportation

  • Facilitate travel logistics

  • Enhance passenger safety

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Customer Service

  • Respond to enquiries

  • Provide travel support

  • Address complaints

  • Communicate important updates

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Marketing and Communications

Where permitted by law, we may:

  • Send newsletters

  • Share travel inspiration

  • Promote destinations

  • Communicate offers and promotions

  • Share event announcements

  • Inform guests about new services

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You may unsubscribe from marketing communications at any time.

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Membership and Loyalty Programmes

Where applicable, we may use information to:

  • Manage memberships

  • Administer benefits

  • Facilitate member communications

  • Support loyalty and legacy programmes

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Business Operations

  • Improve services

  • Conduct analytics

  • Support business planning

  • Enhance customer experiences

  • Maintain operational records

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Safety, Security and Compliance

  • Verify identities

  • Prevent fraud

  • Protect guests and staff

  • Meet legal obligations

  • Respond to emergencies

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7. COOKIES AND WEBSITE TECHNOLOGIES

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Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Measure website performance

  • Understand visitor behavior

  • Enhance user experience

  • Deliver relevant content

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Users may adjust browser settings to refuse cookies, although some website functionality may be affected.

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A separate Cookie Policy may provide additional information regarding cookie use.

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8. DISCLOSURE OF INFORMATION

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Day Spring Safaris does not sell personal information.

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We may share information with trusted third parties where necessary to provide services.

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These may include:

Tourism and Hospitality Partners

  • Hotels

  • Lodges

  • Guesthouses

  • Safari operators

  • Activity providers

  • Tourism service providers

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Transport and Mobility Partners

  • Airlines

  • Charter operators

  • Shuttle providers

  • Vehicle rental companies

  • Transfer operators

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Professional Service Providers

  • Legal advisors

  • Auditors

  • Accountants

  • Insurance providers

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Technology Providers

  • Website hosting providers

  • Booking platforms

  • Cloud service providers

  • Customer relationship management systems

  • Marketing platforms

  • Payment processors

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Government and Regulatory Authorities

Where legally required, we may disclose information to:

  • Immigration authorities

  • Border control agencies

  • Tourism authorities

  • Law enforcement agencies

  • Courts and regulatory bodies

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9. INTERNATIONAL DATA TRANSFERS

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Because Day Spring Safaris facilitates travel across multiple countries and serves international guests, personal information may be transferred across borders where necessary to deliver services.

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We take reasonable measures to ensure that such transfers are conducted securely and responsibly.

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10. DATA RETENTION

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We retain personal information only for as long as reasonably necessary to:

  • Deliver services

  • Fulfil contractual obligations

  • Meet legal requirements

  • Resolve disputes

  • Maintain business records

  • Support operational reporting

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When information is no longer required, it may be securely deleted, anonymized, or archived in accordance with applicable requirements.

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11. DATA SECURITY

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Day Spring Safaris implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

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  • Unauthorized access

  • Loss

  • Theft

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

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While we strive to maintain secure systems, no electronic transmission or storage method can be guaranteed to be completely secure.

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12. PHOTOGRAPHY, VIDEOGRAPHY AND CONTENT CREATION

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Photographs, videos, testimonials, and related content may be captured during:

  • Tours and safaris

  • Cultural experiences

  • Conferences and events

  • Hospitality activities

  • Educational programmes

  • Promotional activities

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Such content may be used for:

  • Marketing campaigns

  • Website content

  • Social media platforms

  • Publications

  • Promotional materials

  • Storytelling and destination promotion

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Individuals may request that identifiable content not be used, and Day Spring Safaris will consider such requests where reasonably practicable.

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13. CHILDREN'S PRIVACY

Certain Day Spring Safaris experiences may involve children and youth programmes.

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Where required, personal information relating to minors will only be collected with the consent or involvement of a parent, guardian, school, institution, or authorized representative.

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We encourage parents and guardians to supervise children's online activities.

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14. YOUR PRIVACY RIGHTS

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Subject to applicable laws, you may have the right to:

  • Request access to personal information held about you

  • Request correction of inaccurate information

  • Request deletion of information where legally permissible

  • Withdraw consent where consent forms the basis of processing

  • Object to certain processing activities

  • Restrict processing in specific circumstances

  • Request information regarding how your personal data is used

Requests may be submitted using the contact details provided below.

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15. THIRD-PARTY WEBSITES

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Our website and communications may contain links to third-party websites, booking platforms, social media services, partner organizations, accommodation providers, and tourism operators.

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Day Spring Safaris is not responsible for the privacy practices, content, or security of external websites.

Users are encouraged to review the privacy policies of those websites independently.

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16. CHANGES TO THIS PRIVACY POLICY

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Day Spring Safaris may update this Privacy Policy from time to time to reflect legal, operational, technological, or business developments.

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Any updates will be published on our website and will become effective upon publication.

Continued use of our services following such updates constitutes acceptance of the revised Privacy Policy.

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17. CONTACT INFORMATION

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For questions, requests, concerns, or privacy-related enquiries, please contact:

Day Spring Safaris


📧 info@dayspringsafaris.com
🌐 www.dayspringsafaris.com

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Commitment to Responsible Stewardship

Day Spring Safaris is committed to responsible tourism, ethical business practices, guest wellbeing, cultural respect, environmental stewardship, digital security, and the responsible management of personal information across all destinations, journeys, accommodations, mobility services, memberships, hospitality experiences, and community engagements throughout Southern Africa.

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