Terms & Conditions

1. ABOUT DAY SPRING SAFARIS

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Day Spring Safaris is a Southern African travel, hospitality, mobility, and corridor experience platform anchored in Swakopmund, Namibia.

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We specialize in designing and coordinating curated travel experiences across Southern Africa, connecting destinations, landscapes, cultures, hospitality experiences, conservation systems, and communities through thoughtfully designed travel corridors.

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Our operating footprint may include:

• Namibia

• South Africa

• Botswana

• Zimbabwe

• Zambia

• Mozambique

• KAZA Frontier Systems

• Other Southern African destinations and regional extensions

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Day Spring Safaris may coordinate services through selected accommodation providers, transport operators, hospitality establishments, guides, conservation partners, artisans, community partners, destination specialists, and other independent service providers.

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Our commitment is to provide professionally coordinated, responsible, and meaningful travel experiences that promote hospitality, safety, conservation, community participation, and traveller wellbeing.

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2. SERVICES COVERED

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These Terms and Conditions may apply to services including, but not limited to:

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Curated Journeys

Consultation-led travel experiences tailored to a traveller's interests, objectives, timing, destinations, and travel style.

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Drift / Fast Journeys

Flexible, shorter-format experiences designed for day trips, weekend escapes, lifestyle experiences, wellness experiences, culinary journeys, and spontaneous travel opportunities.

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Mobility Services

Airport transfers, shuttle services, chauffeur services, executive transport, safari transport, cross-border transfers, and regional corridor mobility solutions.

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Day Spring Gateway Services

Travel facilitation and traveller support services including documentation guidance, border information, visa guidance support, travel preparation assistance, translation support, connectivity assistance, and regional travel coordination.

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Karibu Ka Afrika

Day Spring Safaris' hospitality, arrival, orientation, hosting, and traveller welcome platform designed to help guests connect with Southern Africa before departure, upon arrival, and throughout their journeys.

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CurioCity

Curated collections of artisan products, cultural objects, books, souvenirs, heritage items, and destination-inspired collections.

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Zawadi Collection

Curated gifting experiences including hospitality gifts, executive gifts, keepsakes, artisan products, welcome gifts, commemorative items, and legacy-inspired collections.

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Urithi

Legacy, remembrance, heritage, milestone, family connection, and intergenerational travel experiences.

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Okuhala

Immersive cultural engagement experiences designed around dignity, reciprocity, learning, cultural exchange, and meaningful community interaction.

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3. BOOKINGS & RESERVATIONS

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Submission of an inquiry does not constitute a confirmed booking.

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All bookings remain subject to:

• Availability

• Supplier Confirmation

• Route Feasibility

• Weather Conditions

• Border Requirements

• Conservation Regulations

• Operational Considerations

• Receipt of Required Deposits or Payments

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A booking shall only be deemed confirmed once written confirmation has been issued by Day Spring Safaris.

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Day Spring Safaris reserves the right to decline, postpone, modify, or cancel booking requests where operational, regulatory, safety, conservation, or logistical considerations require such action.

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4. QUOTATIONS & PRICING

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All quotations provided by Day Spring Safaris are:

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• Subject to Availability

• Subject to Supplier Confirmation

• Subject to Currency Fluctuations

• Subject to Government Fee Adjustments

• Subject to Supplier Pricing Changes

• Subject to Change Until Formally Confirmed

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Quoted pricing may vary depending on:

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• Travel Season

• Accommodation Availability

• Group Size

• Park Fees

• Fuel Costs

• Border Requirements

• Supplier Adjustments

• Regional Operating Conditions

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Unless specifically stated otherwise, quotations generally exclude:

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• International Flights

• Travel Insurance

• Visas

• Personal Expenses

• Gratuities

• Optional Activities

• Passport Costs

• Government Taxes and Fees

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5. PAYMENTS & DEPOSITS

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Certain bookings may require:

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• Deposits

• Staged Payments

• Interim Payments

• Full Prepayment

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Payment schedules will be communicated during the booking process.

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All payments relating to Day Spring Safaris services must be made through official Day Spring Safaris banking details communicated directly by the company.

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For security, compliance, accountability, and fraud prevention purposes, Day Spring Safaris does not accept payments through:

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• Personal Bank Accounts

• Payments to Private Individuals

• Mobile Money Platforms

• Cryptocurrency

• Unofficial Payment Requests

• Unverified Payment Channels

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unless expressly approved in writing by Day Spring Safaris.

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Clients are encouraged to verify banking instructions directly through official Day Spring Safaris communication channels before making payment.

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Failure to make payment within specified timeframes may result in:

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• Cancellation of Reservations

• Release of Accommodation Inventory

• Cancellation of Activities

• Suspension of Services

• Repricing of Itineraries

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6. OFFICIAL COMMUNICATIONS

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For traveller protection and operational integrity, clients are encouraged to communicate only through official Day Spring Safaris communication channels.

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Primary Email Addresses

info@dayspringsafaris.com

journeys@dayspringsafaris.com

Alternative Email Address

dayspringsafaris@gmail.com

Regional Corridor Desks

namibia@dayspringsafaris.com

botswana@dayspringsafaris.com

victoriafalls@dayspringsafaris.com

capetown@dayspringsafaris.com

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Telephone & WhatsApp

+264 (0) 81 50 000 50

+264 (0) 85 787 66 76

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Day Spring Safaris shall not be responsible for losses, fraud, misinformation, payment disputes, or unauthorized instructions arising from communication conducted through unofficial channels.

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7. ITINERARY CHANGES

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Day Spring Safaris reserves the right to reasonably adjust:

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• Itineraries

• Routes

• Accommodations

• Activities

• Guides

• Dining Venues

• Transfer Arrangements

• Experience Components

• Schedules

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where necessary due to:

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• Weather Conditions

• Wildlife Movement

• Conservation Requirements

• Supplier Availability

• Safety Considerations

• Border Conditions

• Road Conditions

• Force Majeure Events

• Circumstances Beyond Reasonable Control

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Where reasonably possible, suitable alternatives of similar quality and value will be offered.

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8. CANCELLATIONS & REFUNDS

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Cancellation policies vary according to suppliers, destinations, accommodation providers, transport operators, airlines, and activities.

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Cancellation charges may apply depending on:

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• Timing of Cancellation

• Supplier Policies

• Seasonal Demand

• Destination Requirements

• Operational Commitments

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Refunds, where applicable, remain subject to:

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• Supplier Policies

• Banking Processing Timelines

• Administration Costs

• Non-Refundable Deposits

• Operational Expenses Already Incurred

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Where services have been secured through independent suppliers, refunds may be limited to amounts successfully recovered from those suppliers.

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9. TRAVEL DOCUMENTS & ENTRY REQUIREMENTS

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Travellers remain solely responsible for ensuring they possess all required travel documentation.

This may include:

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• Valid Passports

• Visas

• Transit Visas

• Vaccination Certificates

• Travel Authorisations

• Border Documentation

• Parental Consent Documentation

• Other Destination-Specific Requirements

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Day Spring Safaris accepts no responsibility for:

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• Visa Refusals

• Denied Entry

• Missed Departures

• Border Delays

• Documentation Errors

• Losses Arising from Incomplete Documentation

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10. TRAVEL INSURANCE

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Day Spring Safaris strongly recommends comprehensive travel insurance for all travellers.

Insurance should ideally include:

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• Medical Expenses

• Emergency Medical Evacuation

• Trip Cancellation

• Trip Interruption

• Travel Delays

• Personal Liability

• Baggage Loss or Damage

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As part of our traveller readiness and duty-of-care approach, Day Spring Safaris may request confirmation that suitable travel insurance has been obtained before departure.

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11. THIRD-PARTY SUPPLIERS

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Many services coordinated through Day Spring Safaris are delivered by independent third-party providers.

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These may include:

• Hotels

• Lodges

• Airlines

• Transfer Operators

• Guides

• Restaurants

• Activity Providers

• Community Partners

• Hospitality Establishments

• Destination Service Providers

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While Day Spring Safaris carefully selects its partners, it cannot guarantee the actions, omissions, performance, or service standards of independent suppliers.

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12. LIABILITY LIMITATIONS

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To the fullest extent permitted by applicable law, Day Spring Safaris shall not be liable for:

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• Supplier Failures

• Service Interruptions

• Delays

• Injuries

• Loss of Property

• Theft

• Force Majeure Events

• Natural Disasters

• Political Unrest

• Border Closures

• Airline Disruptions

• Circumstances Beyond Reasonable Control

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Travellers participate in activities at their own risk and are expected to exercise reasonable judgment throughout their journey.

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Nothing in these Terms and Conditions shall exclude liability where such exclusion is prohibited by law.

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13. GOVERNING LAW, REGIONAL OPERATIONS & JURISDICTION

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These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Namibia.

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Any dispute arising from the use of the Day Spring Safaris website, products, services, bookings, travel coordination activities, mobility services, hospitality services, gifting services, membership programmes, or related offerings shall, unless otherwise required by applicable law, be subject to the jurisdiction of the competent courts of Namibia.

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Day Spring Safaris operates across multiple destinations, travel corridors, hospitality networks, conservation landscapes, and experience ecosystems throughout Southern Africa. Our operating footprint may include:

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• Namibia

• Botswana

• Zimbabwe

• Zambia

• South Africa

• Mozambique

• Angola

• The KAZA Transfrontier Conservation Area (KAZA TFCA)

• Victoria Falls Region

• Chobe Region

• Cape Town and the Western Cape

• Other Southern African destinations and regional extensions

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Travellers acknowledge that certain journeys, accommodations, transportation services, aviation experiences, helicopter flights, balloon experiences, marine activities, boat cruises, hunting activities, medical support services, wellness programmes, cultural experiences, community engagements, conservation areas, national parks, border crossings, and tourism experiences may also be subject to:

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• National Laws and Regulations

• Immigration and Border Control Requirements

• Visa and Entry Requirements

• Conservation and Protected Area Regulations

• Hunting and Wildlife Management Regulations

• Aviation and Airspace Regulations

• Maritime and Waterway Regulations

• Public Health Requirements

• Tourism Licensing Requirements

• Community Protocols and Cultural Practices

• Local Authority Regulations

• Environmental Requirements

• Safety and Security Requirements

• Permit and Access Conditions

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Travellers remain responsible for complying with all applicable:

• Laws

• Regulations

• Customs Requirements

• Entry Requirements

• Permit Requirements

• Conservation Rules

• Safety Requirements

• Operational Conditions

within the destinations they visit.

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Where services are provided by independent third-party suppliers, including:

• Hotels

• Lodges

• Guesthouses

• Airlines

• Charter Operators

• Transfer Operators

• Vehicle Rental Companies

• Guides

• Restaurants

• Marine Operators

• Aviation Operators

• Hunting Operators

• Healthcare Providers

• Event Venues

• Conservation Authorities

• Community Partners

• Destination Service Providers

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such services may additionally be governed by the laws, regulations, contractual terms, operating conditions, and liability provisions applicable to those providers.

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Nothing in these Terms and Conditions shall be interpreted as limiting the applicability of mandatory consumer protection laws or other legal protections that may apply within the jurisdictions in which services are provided.

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Day Spring Safaris remains committed to:

• Professionalism

• Accountability

• Responsible Tourism

• Conservation Stewardship

• Ethical Business Practices

• Traveller Wellbeing

• Cultural Respect

• Community Participation

• Environmental Responsibility

• Meaningful Engagement Across Southern Africa

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through all journeys, experiences, hospitality services, mobility solutions, destination discovery platforms, and travel support services coordinated across the region.